Refund policy
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@a2zdropship.com .Please note that returns will need to be sent to the given address.
If your return is accepted, we’ll send you a return address , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@a2zdropship.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@a2zdropship.com
Return and Refund Policy
All purchases, orders, and transactions are entered into strictly on a commercial basis, with the purchaser confirming that goods are acquired solely for business, trade, or professional use. All contractual rights, obligations, and remedies arising from this agreement are governed exclusively by commercial law and not by any consumer-orientated legislation.
1. Formation and Nature of Contract
1.1. A binding commercial contract is created at the point an order is placed.
1.2. The purchaser warrants that they are acting as a business, not as a consumer.
1.3. No consumer rights, cooling-off periods, or statutory consumer protections apply.
1.4. The buyer accepts responsibility for ensuring products are suitable for their intended commercial purpose.
2. Finality of Orders
2.1. All orders are final once placed.
2.2. Refunds will not be provided for change of mind, incorrect ordering, quantity errors, or misunderstanding of product details.
2.3. No cancellation or amendment is guaranteed once processing has begun.
3. Delivery, Risk, and Title
3.1. Risk transfers to the buyer immediately upon dispatch from the seller’s premises.
3.2. Title to the goods passes to the buyer at the same time.
3.3. Any loss, damage, delay, or misdelivery in transit must be pursued directly with the courier.
3.4. The seller bears no liability for courier performance unless expressly confirmed in writing.
4. Returns – Authorisation Requirement
4.1. No goods may be returned without prior written authorisation from the seller.
4.2. Unauthorised returns may be rejected, disposed of, or returned to the buyer at their expense.
4.3. Approved returns must be:
– unused
– unopened
– undamaged
– complete with all components
– in full original packaging
– in clean, resalable condition
4.4. All return shipping costs and transit risks remain with the buyer.
5. Mandatory Restocking Fee
5.1. All authorised returns automatically incur a 20% restocking fee deducted from any refund issued.
5.2. This fee reflects legitimate commercial losses, including:
– handling and inspection
– administrative processing
– repackaging
– diminished resale value
– business interruption
5.3. Such deductions are lawful and enforceable within commercial contracts.
6. Inspection and Refund Approval
6.1. Returned goods are subject to full inspection before any refund is considered.
6.2. Refunds will be refused if goods show evidence of:
– being opened or used
– marks, wear, or contamination
– incomplete contents or missing components
– repackaging, alteration, or tampering
6.3. The seller’s assessment of condition and refund eligibility is final and binding.
6.4. Unacceptable returns may be collected by the buyer at their own cost within 14 days, after which they may be disposed of.
7. Misuse, Negligence, and Malicious Damage
7.1. Goods showing signs of improper use, excessive force, incorrect installation, neglect, modification, dismantling, or tampering are automatically excluded from refund or replacement.
7.2. Evidence of deliberate or reckless damage, forced breakage, or attempts to manipulate the condition of the product will void all rights to refund or complaint.
7.3. Where malicious handling is suspected, the seller may refuse future orders and pursue commercial damages.
7.4. The seller’s determination of whether damage is accidental, negligent, or intentional is conclusive.
8. Faulty or Damaged Goods Claims
8.1. Any claim of damage, defect, or shortage must be made in writing within 24 hours of delivery.
8.2. Claims must include:
– clear photographs or videos
– full written details
– batch or product identifiers where relevant
8.3. The seller may request additional evidence or return of goods for inspection.
8.4. Remedies offered remain solely at the seller’s discretion and may include replacement, partial credit, or rejection of the claim.
9. Payment, Chargebacks, and Withholding of Funds
9.1. Payment must be made in full and on time.
9.2. No deduction, chargeback, or withholding of funds is permitted without written agreement from the seller.
9.3. Any attempt to reverse payment through a bank or payment processor is treated as a breach of contract.
9.4. The seller will seek recovery of:
– the full invoice value
– restocking charges
– administrative costs
– interest
– legal fees
9.5. The buyer remains liable for all contractual sums until fully settled.
10. Misrepresentation of Buyer Status
10.1. The buyer confirms at point of purchase that the goods are acquired for business use.
10.2. Any attempt to later assert consumer rights will be treated as misrepresentation.
10.3. Any dispute must proceed formally and in writing under commercial dispute processes only.
11. Warranty, Limitations, and Exclusions
11.1. No warranty, guarantee, or assurance is provided unless expressly stated in writing by the seller.
11.2. The buyer is responsible for determining the suitability of goods for their intended commercial use.
11.3. The seller accepts no liability for:
– consequential or indirect losses
– loss of profit or revenue
– business interruption
– reputational damage
– operational delays
11.4. No liability is accepted for damage caused by misuse, alterations, unsafe installation, or failure to follow product instructions.
12. Non-Refundable Goods
Refunds will not be issued for:
– clearance or end-of-line stock
– seasonal items
– special-order, customised, or bespoke goods
– hygiene-sensitive products
– consumables
– goods damaged by the buyer
– goods returned incomplete or altered
– items that cannot reasonably be resold
13. Final Determination
All decisions regarding returns, refunds, replacements, and remedies rest solely with the seller. The seller reserves full commercial discretion to refuse, reduce, or permit any refund request according to the terms set out in this policy